Digital Glyde Inc. collects information about you when you use our mobile applications, websites, and other online products and services (collectively, the “Services”) and through other interactions and communications you have with us. The Services are provided by Digital Glyde Inc., and this Privacy Statement applies to information collected and used by Digital Glyde Inc.
Scope and Application
This Privacy Statement (“Statement”) applies to persons anywhere in the world who use our apps or Services.
Collection of Information
Information You Provide to Us
We collect information you provide directly to us, such as when you create or modify your account, request on-demand services, contact customer support, or otherwise communicate with us. This information may include: name, email, phone number, postal address, profile picture, payment method, items requested, delivery notes, and other information you choose to provide.
Information We Collect Through Your Use of Our Services
When you use our Services, we collect information about you in the following general categories:
- Location Information: We collect location data during the use of Services of Digital Glyde Inc. If you permit our app to access location services through the permission system used by your mobile operating system (“platform”), we may collect the precise location of your device when the app is running in the foreground or background. We may also derive your approximate location from your IP address.
- Contacts Information: If you permit our app to access the address book on your device through the permission system used by your mobile platform, we may access and store names and contact information from your address book to facilitate social interactions through our Services and for other business purposes.
- Transaction Information: We collect transaction details related to your use of our Services, including the type of service requested, date and time the service was provided, and amount charged.
- Usage and Preference Information: We collect information about how you and site visitors interact with our Services, preferences expressed, and settings chosen. In some cases, we do this through the use of cookies, pixel tags, and similar technologies that create and maintain unique identifiers.
- Device Information: We may collect information about your mobile device, including, for example, the hardware model, operating system and version, software and file names and versions, preferred language, unique device identifier, advertising identifiers, serial number, device motion information, and mobile network information.
- Log Information: When you interact with the Services, we collect server logs, which may include information like device IP address, access dates and times, app features or pages viewed, app crashes and other system activity, type of browser, and the third-party site or service you were using before interacting with our Services.
Important Information About Platform Permissions
Most mobile platforms (iOS, Android, etc.) have defined certain types of device data that apps cannot access without your consent, and these platforms have different permission systems for obtaining your consent. The iOS platform will alert you the first time our app wants permission to access certain types of data and will let you consent (or not consent) to that request. Android devices will notify you of the permissions that our app seeks before you first use the app, and your use of the app constitutes your consent.
Information We Collect From Other Sources
We may also receive information from other sources and combine that with information we collect through our Services. For example, if your employer uses one of our enterprise solutions, we may receive information about you from your employer.
Use of Information
We may use the information we collect about you to:
- Provide, maintain, and improve our Services, including, for example, send invoices, provide products and services you request (and send related information), develop new features, provide customer support to Users, develop safety features, authenticate users, and send product updates and administrative messages.
- Perform internal operations, including, for example, to prevent fraud and abuse of our Services; to troubleshoot software bugs and operational problems; to conduct data analysis, testing, and research; and to monitor and analyze usage and activity trends.
- Send or facilitate communications between you and service providers or between you and contacts of yours at your direction.
- Send you communications we think will be of interest to you, including information about products, services, promotions, news, and events of Digital Glyde Inc. and other partner companies, where permissible and according to local applicable laws.
- Personalize and improve the Services, including to provide or recommend features, content, social connections, referrals, and advertisements.
SMS and Mobile Communications Privacy
Digital Glyde Inc. values your privacy. We do not sell, rent, loan, trade, lease, or share your SMS opt-in data, mobile phone numbers, or personal information with third parties, affiliates, or marketing partners for marketing or promotional purposes under any circumstances.
Mobile information and phone numbers collected for internal alerts, call notifications, operational updates, and support dispatch will strictly be used to deliver the requested communications and will never be shared with outside parties or affiliates for their own commercial or promotional use.
Sharing of Information
We may share the non-SMS information we collect about you as described in this Statement or as described at the time of collection or sharing, including as follows:
- With third parties to provide you a service you requested through a partnership or promotional offering made by a third party or us.
- With the general public if you submit content in a public forum, such as blog comments, social media posts, or other public features of our Services.
- With third parties with whom you choose to let us share information (for example, other apps or websites that integrate with our API or Services).
- With your employer (or similar entity) and any necessary third parties engaged by us or your employer (e.g., an expense management service provider).
- With Digital Glyde Inc. subsidiaries and affiliated entities that provide services or conduct data processing on our behalf, or for data centralization purposes.
- With vendors, consultants, marketing partners, and other service providers who need access to such information to carry out non-SMS work on our behalf (excluding mobile/SMS opt-in records).
- In response to a request for information by a competent authority if we believe disclosure is in accordance with, or is otherwise required by, any applicable law, regulation, or legal process.
- With law enforcement officials, government authorities, or other third parties if we believe your actions are inconsistent with our User agreements, Terms of Service, or policies, or to protect the rights, property, or safety of Digital Glyde Inc. or others.
- In connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company.
- If we otherwise notify you and you consent to the sharing.
- In an aggregated and/or anonymized form which cannot reasonably be used to identify you.
Social Sharing Features
The Services may integrate with social sharing features and other related tools which let you share actions you take on our Services with other apps, sites, or media, and vice versa. Your use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the social sharing service.
Analytics and Advertising Services Provided by Others
We may allow others to provide audience measurement and analytics services for us, to serve advertisements on our behalf across the Internet, and to track and report on the performance of those advertisements. These entities may use cookies, web beacons, SDKs, and other technologies to identify your device when you visit our site and use our Services.
Your Choices
Account Information
You may correct your account information at any time by logging into your online or in-app account. If you wish to cancel your account, please email us at support@digitalglyde.com. Please note that in some cases we may retain certain information about you as required by law, or for legitimate business purposes to the extent permitted by law.
Access Rights
Digital Glyde Inc. will comply with individual requests regarding access, correction, and/or deletion of personal data it stores in accordance with applicable law.
Location and Contact Permissions
You can manage or revoke location tracking and contact syncing permissions at any time by adjusting the settings on your mobile device.
Promotional Communications
You may opt out of receiving promotional emails from us by following the instructions in those messages. If you opt out, we may still send you non-promotional communications, such as those about your account, about Services you have requested, or our ongoing business relations. For SMS communications, you may opt out at any time by replying STOP to any text message.
Changes to the Statement
We may change this Statement from time to time. If we make significant changes in the way we treat your personal information, or to the Statement, we will provide you notice through the Services or by some other means, such as email. Your continued use of the Services after such notice constitutes your consent to the changes.
Contact Us
If you have any questions about this Privacy Statement, please contact us at privacy@digitalglyde.com, or write to us at:
Digital Glyde Inc.
820 Gessner Road
Houston, TX 77024
